Security and Privacy is committed to protecting the privacy of our customers and using this information responsibly. All personal information is kept private and used exclusively to process your order efficiently. Please read below for detailed information about our security & privacy policy.

Personal Info
Hairspells respects privacy and takes your online safety prudently. The security of your personal information is very important 

What information we collect and how to use it:
1, Account information: in order to purchase online easily, all customers must fill out an online registration form with personal information, including your name, shipping and billing address, phone number,email address. All these information are needed with the goal of providing an efficient, meaningful and customized shopping experience. For example, we use your personal information to:

1>Process your order and send your tracking number
2>Alert you of our new promotional activities and new products
3>Help you quickly to find your previous order when you need
4>Record and quickly bring up information you’ve given previously
5>Identify you on our forums
6>help us to create contents that is most relevant to you.

Personal Info Protection & Secured Purchase
In order to prevent your information theft,lost and misuse, we make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology and hosting our site in a highly secured environment. Communications between your browser and Hairspells' secure server encrypt your confidential information during transmission, ensuring that your purchase stays private and protected.
Besides, our websites may contain links to the third-party websites,products and services. Information is collected by the third-party,might including such things as location data or contact details,which governed by them. So we suggest you to learn more about the privacy practices of the third party.

What is SSL
Secure connection (often called SSL or Secure Sockets Layer) is the industry standard in Web security which is primarily used for transmitting sensitive information over the Internet. When you have a secure connection between your browser and a Web site, no one else can easily access the data that you send across the connection. Hairspells uses SSL to encrypt your preferred customer information to give you a high level of security.

Payment Method
We accept credit card and PayPal. The transaction will appear as Hairspells on your credit card statement. We also accept Money Gram and Western Union. We do not accept checks or cashapp for orders. Please be sure to ensure your name exactly as it appears on your card and your address as it appears on your billing statement (along with your phone number). We cannot accept any orders which do not match these criteria.

Return & Refund
To process a return or refund, please email to explain the reason for your return/refund with your order number , we will send the return address and instruction then after confirmed items is in original state.

More info about return or refund policy:

Fraud & Theft
People who do credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law.

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Working time(UTC/GMT+08)
*Monday-Friday 08:30 am-5:30 pm
*Saturday08:30 am-12:00 am